Refund policy

Last Updated: 27 February 2026

Overview

At Nestling, your satisfaction matters. We want you to shop with confidence knowing that if something isn’t right, we will make it right. Our returns and refunds process is handled in partnership with our EU-based fulfilment provider.

Return Eligibility

You may return an item within 30 days of the original order date provided that:

• The item is unused and undamaged
• All original labels and packaging are intact
• The item is not listed as non-returnable

Non-Returnable Items

The following items cannot be returned:

• Personalised or custom-made items
• Underwear and socks (for hygiene reasons)
• Products from the following brands: Lorena Canals, Trixie Baby, Woopie, Let’s Go Green, Vega Toys, Little Tikes, Smoby, and Feber

Made-to-order items may have specific return conditions communicated at the time of purchase.

How to Start a Return

To initiate a return:

• Email info@babykidsshop.eu within 30 days of your order date
• Include your order number
• Specify the item(s) you wish to return
• State the reason for return

We will respond within 1–2 business days with return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We cover return shipping only if:

• The item arrived damaged or defective
• The wrong item was delivered

In such cases, we will provide a prepaid return label.

Exchanges

Exchanges are processed as returns.

To exchange an item:

• Return the original product
• Place a new order for the replacement item

Refunds

Once your returned item is received and inspected, we will process your refund.

• Refunds are processed within 3–7 business days after inspection
• Refunds are issued to the original payment method
• Bank processing times may vary

Defective Items & Warranty

All products sold through Nestling include a 2-year manufacturer’s warranty, excluding cosmetics, edible items, and candles.

If your product develops a manufacturing defect:

• Contact info@babykidsshop.eu
• Provide your order number and photos
• We will arrange a replacement or refund

Warranty claims are not limited to the 30-day return window.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at:

info@babykidsshop.eu

Include your order number and photos. We will resolve the issue promptly at no cost to you.